Four major US carriers go live with support for national ‘text-to-911’ programs

Four major US carriers go live with support for national ‘text-to-911’ programs

All the four major US wireless carriers - AT&T, Verizon, Sprint, and T-Mobile - went live with support for country-wide 'text-to-911' programs on Thursday.

The first carrier to announce support for the 'text-to-911' program on Thursday was Verizon; and the other three carriers got the service up and running soon after.

As a result of the carriers' move to support 'text-to-911' service, the customers of these four carriers will be able to get emergency help without making a call --- they can merely text to 911 to seek help in case of an emergency.

However, people who use the 'text-to-911' service to seek emergency help will also have to include their location when they send the text message because - unlike with telephone calls - dispatch cannot pinpoint the sender's location through a text.

The 'text-to-911' program will be especially beneficial in case of emergency-help incidents which involve people who are hearing or speech impaired. Moreover, the service will also be advantageous in situations when there is not enough signal to connect a phone call, or when it could be dangerous to make a call, such as in a domestic abuse or kidnapping situations.


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