Washington State AG announces $100M consumer protection lawsuit against Comcast

Washington State AG announces $100M consumer protection lawsuit against Comcast

On Monday, a $100 million consumer protection lawsuit was announced by Washington State Attorney General (AG) Bob Ferguson against bigwig US cable company Comcast over its allegedly misleading service protection plan.

In the lawsuit, in King County Superior Court, Ferguson said that Comcast had misled customers into paying tens of millions of dollars in subscription fees for a service protection plan which was "near-worthless."

According to Ferguson's accusations, nearly 500,000 Washington consumers have been misled by Comcast which deceived the consumers into paying nearly $73 million in subscription fees over the last five-year period for a 'near-worthless' service protection plan.

Ferguson said that the plan -- for which Comcast charges a $4.99 monthly subscription from its customers -- has significant limitations which Comcast failed to disclose to the affected consumers.

Highlighting the fact that the $4.99 monthly subscription is paid by Comcast customers "ostensibly to avoid being charged if a Comcast technician visits their home to fix an issue covered by the plan," Ferguson said that Comcast led customers to believe that they had to subscribe to the service protection plan to get services which were actually covered for free by the 'Customer Guarantee.'

Ferguson further added that though Comcast routinely claimed that the service protection plan covered the cost of all service calls, the company "did not appropriately disclose that the plan does not cover repairs to any 'wall- fished' wiring-wiring inside a wall-which constitutes the vast majority of wiring inside homes."

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