South Korea asks Apple and Google to make their app refund policies more consumer-friendly

South Korea asks Apple and Google to make their app refund policies more consume

The South Korea Fair Trade Commission has asked US tech giants Apple and Google to ensure that their app refund policies are made more consumer-friendly, so that consumers can get refunds for iOS and Android apps more easily.

For initiating the changes to make app refunds easier for consumers, Apple has been asked to make its procedures more convenient for claiming refunds on in-app purchases. With more prompt refund procedures, it will be a much easier for people to get their money back when their children make accidental in-app purchases.

In addition, Apple will also apparently have to issue a notice to its consumers whenever the company's makes a change in its Terms of Service.

Meanwhile, with regard to making it easier for users of Android apps to get refunds more promptly, South Korean fair Trade Commission has asked the company to give the app developers the ability to set their own terms for refund. Moreover, Google has also been asked to stop apps from charging consumers automatically when a trial period comes to an end.

The new app-refund-related rules laid down by South Korea's Fair Trade Commission are initially limited to South Korea only; but Apple has stated that it might alter it Terms of Service on a global level. However, Google is not considering such a move at this stage.


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