Tesla announces risky new approach to customer service
During the past few years, Tesla was slammed by a number of complaints from some -high profile customers who sued the electric-carmaker alleging that the company didn’t respond to emails and calls about repairs.
In order to thwart any such issue in the future, Tesla has made a big change, taking a risky new approach to customer service. The e-carmaker recently revealed that it is now letting customers to bring their issues straight to a company executive.
Jon McNeill, president of sales and service for Tesla, made the announcement on the recently held Tesla Motors Club forum.
At the forum, McNeill said, “With the new feature, Tesla owners will be able to log into their My Tesla accounts, and then choose an option that reads. Escalate this concern for executive review.”
The change has been announced as the e-carmaker has entered a critical stretch in its history. The company has received nearly 400,000 pre-orders for its $35,000 Model 3 e-car and wants to ship all of them within a twelve-month span.
Currently, Tesla is manufacturing nearly twenty thousand e-cars per quarter, and the production is expected jump to as many as 500,000 e-cars by the end of this year.
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